MB-230 Labs

Lab exercises for MB-230: Dynamics 365 Customer Service Functional Consultant. Includes Microsoft Learn and Microsoft GitHub labs.

Create and resolve cases Manage cases in Microsoft Dynamics 365 Create and resolve cases in Dynamics 365 Use queues to manage case workloads Use routing rules to assign cases to specific queues Manage support contracts by using entitlements Create and maintain knowledge articles Create a basic project Create a basic survey Create an email template Create a survey invitation Embed a survey on a website Connect to Dynamics 365 Customer Voice data with Power BI

Dynamics 365 Labs Creating Cases Creating Queues Resolving Cases Route Cases Entitlements and Templates Customer Service Workspace Agent experience profile Create Survey Configure Customer Service Scheduling