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Create and resolve casesManage cases in Microsoft Dynamics 365Create and resolve cases in Dynamics 365Use queues to manage case workloadsUse routing rules to assign cases to specific queuesManage support contracts by using entitlementsCreate a basic projectCreate a basic surveyCreate an email templateCreate a survey invitationEmbed a survey on a websiteConnect to Dynamics 365 Customer Voice data with Power BICustomize email templates with survey variablesInteract with reports and export dataSet up satisfaction metrics and alertsChallenge Project - Dynamics 365 Customer ServiceSend a Customer Voice survey from Dynamics 365Create and manage projects in Customer Voice