---
title: MB-230 Labs
description: "Lab exercises for MB-230: Dynamics 365 Customer Service Functional Consultant. Includes Microsoft Learn and Microsoft GitHub labs."
---

**Microsoft Learn:**

:::note
Microsoft Learn labs for Dynamics 365 require you to bring your own subscription or run the exercises locally on your computer.
:::

### Create and resolve cases

### Manage cases in Microsoft Dynamics 365

### Create and resolve cases in Dynamics 365

### Use queues to manage case workloads

### Use routing rules to assign cases to specific queues

### Manage support contracts by using entitlements

### Create and maintain knowledge articles

### Create a basic project

### Create a basic survey

### Create an email template

### Create a survey invitation

### Embed a survey on a website

### Connect to Dynamics 365 Customer Voice data with Power BI

### Connect to Dynamics 365 Customer Voice data with Power BI

**Microsoft GitHub:**

:::note
Microsoft GitHub labs are series of labs designed to be used in Microsoft Instructor Lead Trainings delivered by Microsoft Certified Trainers where participants also have access to the environment to perform them. This means that for everyone else, it is necessary to bring your own environment to go through them.
:::

### Dynamics 365 Labs

### Creating Cases

### Creating Queues

### Resolving Cases

### Route Cases

### Entitlements and Templates

### Create knowledge articles

### Customer Service Workspace

### Agent experience profile

### Create Survey

### Configure Customer Service Scheduling